We’re making some temporary changes to the way we operate, so that we can keep safe and keep you safe during the coronavirus pandemic.
The most important safety aspect is that we’re quarantining all equipment after it returns to us. We’ve tweaked our systems so that equipment has to sit on the shelf here for at least 3 days before anyone touches it. That way, even if it has inadvertently been contaminated by a previous user, the handling risk is minimised. Of course we’ll be sanitising the equipment anyway – we have plenty of alcohol spray and wipes – but this gives everybody a bit of extra safety. We'll also be providing anti-bacterial wipes with all hired equipment, so you can wipe it down before and after you use it. We'd like to think you can trust us to make sure it's sanitised - but you don't have to trust us, and it will still be safe!
We're insisting that all deliveries are via DPD. This is because using Royal Mail Special Delivery would require the office to close whilst a member of staff goes to our local Post Office. We're sorry, but we just don't have the staffing at the moment. However, as restrictions are easing slightly, we are now allowing customers to return items via Royal Mail Special Delivery. This is a cheaper option for small, single items that weigh less than 2kg packed. Of course, if you'd rather stay at home and have DPD collect from your door, the option is still there.
We have made some important temporary changes to our pick-up and drop-off procedure. Please call us on arrival, stay in your vehicle and a member of staff (wearing face mask and gloves) will come out to you. DO NOT LEAVE YOUR VEHICLE AND DO NOT ENTER RECEPTION. On pick up, we will check your I.D through the vehicle window then place the packaged equipment in the boot or rear seats. On return, please ensure the packaged equipment is accessible from your boot or rear seats, and we will collect it from there.
We are very pleased to see the photography industry picking up. We’re all in this together, and we thank you for your continued support.