A Quick Guide to Hiring Lenses For New Customers

We don’t accept telephone orders so you’ll need to place your order on this web site.

1. Pick your lens from the search page. You can use the search filters on the left side of the page to help you find what you're looking for. You can click on the green "Select" button to add it to your basket, or click on the name of the lens or its picture to view further information about the lens. Use the Hire Period pull-down in the left sidebar to select the right number of days hire. The price shown includes insurance and VAT.
2. Each lens page contains an availability calendar showing the days we have plenty of them available (green), which days we only have a few left (yellow), and which days we don’t have any available (red). Please remember to check that the lens is available for the whole of your hire period, plus transit time at either end.
3. Add one or more lenses to your basket, using the links provided in the product summary, or the green button on the detailed information page for each lens.
4. You can view the contents of your basket by clicking the "Your Basket" menu at the top of the page and then selecting the "View your basket" option. You can also check the availability of the items in your basket by selecting the "View availability" option.
5. The basket page allows you to set the hire start date and duration. This allows us to do a detailed availability check to make sure the lenses you want to hire are available. The basket availability page allows you to check the availability of all the equipment in your basket in one fell swoop. But don't worry - we'll check all that for you anyway.
6. The basket page also allows you to remove items, duplicate items, specify delivery and return options and the delivery location. If you've got a discount code, you can add it here. We automatically apply certain other discounts, for example a £5 discount when hiring an extender and compatible lens and a 5% discount when hiring 3 or more lenses.
7. When you're ready to checkout, click on the green "continue" button at the bottom of the basket page. If you've ordered from us before then you can login to your user account (if you're already logged in then we skip over this step entirely). Don't worry if you don't know or can't remember your password - we can help you reset it. If you haven't ordered from us before then you'll be asked to provided some basic details to register. We'll send you an email message with a link in it. Clicking on that link will complete your registration and allow you to choose a password.
8. You'll then be prompted to enter your delivery and billing addresses. If you've ordered from us before then you can select your current address (or one of your current addresses if you have more than one) or add a new address. Please note that the billing address must be the registered address for your payment card. We can deliver to the billing address, or to a workplace address so long as we are able to verify it. We are not able to deliver to a different person like a friend or aunt, or to a different address such as a holiday rental.
9. Following that we'll ask you for a contact number. Feel free to enter multiple telephone numbers (mobile, work, home, etc). You can also add any other relevant contact information: your web site, Facebook page, and so on.
10. The checkout page displays a summary of all your order details, along with the all-important checkbox that you must click on to confirm that you have read and agree to be bound by our Terms and Conditions. Clicking on the continue button will take you to the final payment page.
11. The final step is to enter your payment card details and place the order.
12. You’ll receive an automated acknowledgment of your order. Then when we’ve processed it and checked that everything’s OK, you’ll receive another email (written by a person, not a machine) confirming the details of the hire.