Privacy Policy

We will never sell or trade any of your personal information which you have provided to us via our web site or any other communications channel. But there are a number of situations in which we share information with other organisations. Here’s a list of them.

Payment: When you place an order on our web site, the payment is handled by the Secure Trading gateway. This captures your name, address, email address, payment card details, and the value of your transaction. These data are used to check your identity, your address, and the validity of your payment card – via communication with your card issuer and other industry-wide databases - prior to the authorisation of the purchase transaction.
Insurance: Our insurers are Imaging Insurance and the premiums we pay are partly based on how much stuff we hire out. So we routinely provide them with a list of all our hires, including your name and address, and details of what you’ve hired. If you have reason to make a claim on the insurance then we may provide them with any and all information about you which we hold, so that they can assess the claim. They may in turn pass this on to their legal advisers, law enforcement agencies, etc. if they feel it is appropriate.
Delivery: We rely on a number of delivery companies in order to get equipment into your hands and back to us. These include JCA Couriers, UK Mail, DPD, City Link and Royal Mail. Obviously we have to provide them with your name and address, and contact details such as email address and/or phone number, in order to facilitate their deliveries.
Debt collection: If you get into a situation where you owe us money (e.g. for damage to equipment you hired) and don’t pay it in a timely fashion, we may refer you to our debt collection agents Cremanass. In order to help them collect the debt, we may provide them with any and all information about you which we hold. They may in turn pass this on to their legal advisers and/or officers of the court when necessary.
Breach of contract: If you commit a serious breach of contract then we may share any and all information about you which we hold with our solicitors, Fitz, and any relevant law enforcement agencies. We might also wish to recommend to other hire companies that they exercise caution in dealing with you, and in this case we would provide them with your name, address and contact details.

How We Use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

Cookies which are strictly necessary for operation of our website

This website will store a single cookie in your browser called lfh_session. This allows us to:

Remember what is in your shopping basket
Remember where you are in the order process
Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.

Cookies which improve your user experience

The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

This website will:

Remember the search parameters you've selected, e.g. body type, lens type, etc.
Remember any presentation settings you've selected, e.g. the format of search results
Track the pages you visit via Google Analytics
Allow you to share pages with social networks such as Facebook (if available)

This website will not share any personal information with third parties.